Pretty Neat Article

After posting the article about the lack of customer service, I went to Google News and searched for "customer service." Upon doing so, I was inundated with articles about the importance of customer service. I found this one particularly interesting, because I am currently taking an ERP (enterprise resource planning) systems class here at IPFW. The professor always claims that the stuff we are talking about in class is becoming very important today in business. This article discusses the ERP system NetSuite which focuses on CRM (customer relationship management).

http://http://www.webpronews.com/expertarticles/expertarticles/wpn-62-20060925SuperiorCustomerServiceManagement.html